Lucy is a qualified practicing insurance broker with a demonstrated history of working in the insurance industry for over 30 years.  Her most recent role, prior to joining Resilium Insurance Broking as an Authorised Representative was Branch Manager of Aon Tamworth, developing a high performing sales team and spending the last year as a Board member on the Aon Charitable Foundation. Lucy is passionate about people and business development with strong sales experience, equipped with knowledge and skills to negotiate and find insurance solutions for individuals, businesses and large enterprises. She continues to be committed to demystifying the insurance process for customers and working closely with those in need of professional advice.

Lucy’s passion for the insurance industry has influenced her decision to manage her own regional broking business and develop a team of brokers into the next generation committed to providing a caring, professional service.  Lucy holds her Diploma of Financial Services (Broking).

Jacki has had extensive experience in broking, underwriting and claims management roles within the insurance industry for over 38 years. Jacki’s experience within the industry allows her to assist with quality insurance placements for all types of small to medium businesses, delivering key products and solutions.

Jacki takes pride in her personal development and education and her high levels of attention to detail and professionalism do not go unnoticed. She is a customer service superstar, a key contact for all clients, displaying her strength as a team player. Her significant knowledge and understanding of the industry allows Jacki to support the business to navigate the regulatory landscape ensuring procedures are in place within LHB and we continue to deliver superior levels of service and advice to our customers. Jacki holds her Diploma of Financial Services (Broking).

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In her spare time, Jacki enjoys live music events and the AFL.

Natalie Levy is an accomplished Account Broker with extensive experience in the insurance industry, moving from Sydney to Tamworth in 2021.

Natalie exudes enthusiasm and confidence. She has gained a wealth of knowledge from working for both international and local brokerages. When you work with Natalie, you can rest easy knowing you'll receive top-notch service from a dedicated insurance professional.

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Nat has a keen eye for detail and excellent written and verbal communication skills. She ensures that LHB clients are informed and well cared for throughout the process. Her proactive and highly motivated approach lets her stay up-to-date with the constantly evolving insurance industry.

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Natalie is committed to learning and building relationships within the insurance industry and thrives on its challenges. In her spare time, she enjoys reading and watching crime stories.

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Michael has over 20 years experience in the insurance industry and prides himself on providing professional advice, sales, and service to regional businesses, both large and small. As a principal advisor of both LHB Insurances Services Tamworth and Port Macquarie, Michael’s comprehensive experience includes underwriting, claims, insurance broking, and business development.

In 2003, Michael worked in London at Aon as an Account Manager, engaging with multinational global accounts including Toyota and General Motor Worldwide Insurance Programs. Michael then opened a GIO agency in 2008 on the North Coast, to then join the Insurance House AR network after 6 years and then moved into a permanent employee role. From 2021 Michael’s aspirations, passion for success, and commitment to people has led to business ownership once again. 2023 brings the evolvement of fruitful partnerships and further commitment to the insurance industry.

Michael is dedicated to developing a professional team of insurance specialists to deliver their best, working alongside business owners to educate them around potential risks and providing the best options to protect what they have worked so hard to create.

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Michael's downtime is spent motorbike riding and soaking up life on the coast with his family.